Refund and Cancellation Policy

1. Nature of Service

Docenza.in is an online marketplace platform that connects verified students for the buying and selling of pre-owned medical and dental instruments, equipment, books, and educational resources.

Docenza.in does not sell products directly and is not involved in transactions between buyers and sellers.

Subscription fees are charged solely for access to platform features and services.

2. Subscription Plans

The platform may offer various plans including:

Buyer Plans

• Basic Plan
• Premium Plan

Seller Plans

• Basic Plan
• Premium Plan
• Pro Plan

Combo Plans

• Buy + Sell Access Plans

Add-On Services

• Additional Listings
• Additional Contact Credits
• Promotional Features
• Featured Listings

3. No Refund Policy

All subscription fees, renewal fees, add-on purchases, promotional services, and feature upgrades are generally non-refundable and non-transferable.

Once a subscription plan has been activated, no refund shall be provided for:

• Change of mind
• Non-usage of the platform
• Partial usage of plan benefits
• Expiry of validity period
• Exhaustion of listing limits
• Exhaustion of contact limits
• Failure to complete a purchase or sale
• Unsuccessful transactions between users
• Dissatisfaction arising from marketplace outcomes

4. Eligible Refund Cases

Refund requests may be considered only under the following circumstances:

Technical Payment Issues

• Payment deducted but subscription not activated
• Duplicate payment due to system error
• Payment processed multiple times for the same transaction

All such requests will be subject to verification by Docenza.in.

5. Non-Eligible Refund Cases

Refunds shall not be provided in the following situations:

• User purchased an incorrect plan
• User failed to use purchased features
• User does not receive expected enquiries or responses
• Product listed by a seller remains unsold
• Buyer is unable to find a desired product
• Disputes between buyers and sellers
• Product quality issues
• Delivery-related disputes
• Change of subscription requirements after purchase

6. Buyer-Seller Transaction Disclaimer

Docenza.in is only a marketplace platform.

The platform is not responsible for:

• Product quality
• Product authenticity
• Product condition
• Delivery arrangements
• Payment disputes
• Refund disputes
• Product returns
• Product warranties

All transactions and disputes must be resolved directly between the buyer and seller.

No refund shall be issued by Docenza.in for disputes arising from transactions conducted through the platform.

7. Account Suspension & Policy Violations

Docenza.in reserves the right to suspend, restrict, or terminate accounts found to be involved in:

• Duplicate registrations
• Referral abuse
• Submission of false information
• Fraudulent activities
• Violation of platform policies

In such cases, any fees paid shall be forfeited and no refund shall be issued.

8. Plan Upgrades

When a user upgrades to a higher plan:

• The upgraded plan benefits shall be activated as per platform rules.
• Previously used benefits cannot be refunded or exchanged.
• Upgrade payments are non-refundable.

9. Add-On Purchases

All purchases of:

• Extra Listings
• Additional Contact Credits
• Promotional Features
• Featured Listings

are final and non-refundable once activated.

10. Refund Request Process

Eligible refund requests must be submitted within 7 days from the date of payment.

Users may contact:

support@docenza.in
billing@docenza.in

with:

• Registered Name
• Registered Mobile Number
• Transaction ID
• Payment Screenshot
• Description of Issue

11. Refund Processing Timeline

If a refund request is approved:

• Processing Time: 7–15 working days
• Refund Method: Original payment source

The actual credit timeline may vary depending on the payment provider and banking institution.

12. Policy Updates

Docenza.in reserves the right to modify, amend, or update this Refund & Cancellation Policy at any time without prior notice.

Continued use of the platform shall constitute acceptance of the revised policy.

Acceptance of Policy

By purchasing any subscription plan, renewal, upgrade, or add-on service on Docenza.in, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.